Refund policy
Return & Refund Policy – True Blue Pets
At True Blue Pets, we want you and your furry mates to be happy with every purchase. If something isn’t quite right, we’re here to help.
🐾 Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase is required (order confirmation or receipt)
To start a return, please contact us at:
📧 truebluepets@outlook.com
🐾 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
🐾 Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
We will arrange a replacement or full refund at no extra cost.
🐾 Change of Mind
We accept change-of-mind returns, however:
- Return shipping costs are the customer’s responsibility
- Original shipping costs are non-refundable
🐾 Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return once opened (e.g. certain pet products).
🐾 Shipping Returns
Customers are responsible for return shipping unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
🐾 Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, orders may already be processed and shipped.
🐾 Contact Us
If you have any questions, reach out to us at:
📧 truebluepets@outlook.com